Postby count2infinity » Fri Mar 12, 2021 8:15 am
My touch screen on my iphone 11 just stopped working. No damage that I can see, just stopped. It happened a few months ago where it stopped for like 5 minutes and then came back to functionality a few times through the course of a week. I then updated and didn't have issues. Yesterday it stopped at lunch and never came back to functionality.
I went to verizon online help to see what could be done. They ask me to do a hard restart, which I've done a few times to that point. They kept asking me to go into my settings. "Uhhh... hello? The touch screen doesn't work, at all. How would you like me to do that?" I got frustrated and just went to a verizon store.
"Yeah... you'll be able to get a replacement, just go online and fill this out." "Ummm, I'm in a verizon store right now, you have iphones. Can't we just do the swap here?" "No sir, it doesn't work like that..."
Back to online... fill out the form. Have a chat with a very nice lady online, she gets everything sorted for me and a new phone is getting here today.
Meanwhile, I wake up to my alarm on my phone and snooze it with the lock button. It goes off again and I realize that I can't turn off my alarm without the touch screen. All I can do is snooze it. Holy hell, this thing is going to be going off all day. I figure I'd try a hard restart so that it at least might turn off the alarm. Bam.. full functionality back. Touchscreen works, everything works... wtf???
Just a venting/csb. No response needed.